Privacy Policy

Overview

This privacy policy explains how VoZara ("we," "us," or "our") collects, uses, and protects information when you interact with our Voice AI platform embedded in demonstration websites.

Our Commitment: We are committed to protecting your privacy and handling your data responsibly in accordance with Australian Privacy Principles (APPs) and applicable privacy laws.

What Information We Collect

2.1 Voice Interactions (Not Recorded)

• Voice input processing: Your voice is processed in real-time to generate text responses
• No voice recordings: We do not store or retain any audio recordings of your voice
• Text transcription: Your spoken queries are converted to text for processing only

2.2 Conversation Data (Redacted)

• Redacted transcripts: Text versions of conversations with personally identifiable information automatically removed
• Interaction metadata: Session timestamps, conversation duration, topic areas accessed
• Performance data: Response times, system confidence scores, resolution status

2.3 Technical Information

• Session data: Temporary session identifiers for conversation continuity
• Technical logs: System performance, error logs, and usage patterns (retained for 30 days)
• Analytics data: Aggregated insights including sentiment analysis, resolution rates, and user effort scores

2.4 What We Don't Collect

• Personal identification: We do not collect names, contact details, or other identifying information
• Sensitive data: We do not intentionally collect financial, health, or other sensitive personal information
• Account creation: No user accounts or profiles are created

How We Use Your Information

3.1 Platform Purposes

• Demonstration service: Providing AI-powered responses to showcase voice AI capabilities
• Platform improvement: Enhancing AI accuracy and response quality for better demonstrations
• Usage analytics: Understanding interaction patterns to improve the demonstration experience
• Technical support: Troubleshooting and maintaining the demonstration platform

3.2 Data Processing Basis

We process your information based on:

• Legitimate interests: Operating and improving the free demonstration platform
• Platform optimization: Enhancing the trial experience for businesses testing the technology

Data Protection and Security

4.1 Privacy by Design

• Automatic redaction: Personal information is automatically identified and removed from stored transcripts
• Anonymous interactions: No user identification or tracking across sessions
• Minimal data collection: We only collect information necessary for platform operation

4.2 Security Measures

• Encryption: All data transmissions are encrypted using industry-standard protocols
• Secure storage: Data stored in Google Cloud infrastructure with enterprise-grade security
• Access controls: Restricted access to data on a need-to-know basis
• Regular monitoring: Ongoing security assessments and platform monitoring

Data Retention and Deletion

5.1 Retention Periods

• Voice processing: No retention - processed in real-time only
• Redacted transcripts: Retained for 90 days to support platform improvements
• Technical logs: 30 days for system debugging and performance monitoring
• Analytics data: Aggregated insights retained for platform enhancement purposes

5.2 Automatic Deletion

Data is automatically deleted according to the retention schedules above. No manual intervention required.

Data Storage and International Transfers

6.1 Storage Locations

• Primary processing: Google Cloud infrastructure
• Analytics data: Securely stored with appropriate safeguards
• Data transfers: Cross-border transfers occur only with adequate protection measures

6.2 Safeguards

We ensure appropriate safeguards are in place for any international data transfers, including relying on Google Cloud's compliance certifications and data processing agreements.

Your Rights and Choices

7.1 Access and Control

• Anonymous interactions: As interactions are anonymous, individual data access requests may not be feasible
• General inquiries: You may contact us with questions about data processing
• Opt-out: You can choose not to use the voice AI platform at any time

7.2 Complaints Process

If you have concerns about our privacy practices, please contact us at assistant@vozara.ai

Third-Party Services

8.1 Google Cloud Services

We use Google Cloud Platform services for:

• AI processing (Gemini API)
• Data storage and analytics
• System infrastructure and security

Google's data processing is governed by their Data Processing Agreement and privacy commitments.

8.2 No Other Third Parties

We do not share your data with any other third-party services or organisations.

Platform Changes

If the platform undergoes significant changes, we will:

• Notify users of any material changes to this privacy policy
• Ensure continued protection of your data under the same or better privacy standards
• Provide options for data deletion if you disagree with new practices

Children's Privacy

This platform is designed for business demonstration purposes and is not specifically directed at children under 18. We do not knowingly collect personal information from minors without appropriate consent mechanisms.

Changes to This Policy

We may update this privacy policy to reflect:

• Changes in platform capabilities or data practices
• New legal requirements or regulatory guidance
• Improvements in privacy protection measures

Notice of changes: We will post updated policies and notify users of material changes.